After Sales Services

With the service philosophy of "Customer First, Integrity Operation," Fujian Lonjing has established a comprehensive after-sales service system that offers global coverage, rapid response, and full-scope support. The company has set up a dedicated after-sales technical service team to conduct systematic training before equipment commissioning. Through a combination of remote monitoring and on-site follow-up, it ensures the efficient and stable operation of equipment over the long term, providing timely fault alerts and system optimization recommendations. A remote video diagnostic center is located at the headquarters in Fujian, and technical specialists are stationed long-term in key regions such as North China, Northwest China, and Xinjiang to enable swift response and on-site assistance.

The service model covers three key dimensions: First, Remote Interconnected Service, which utilizes phone, WeChat, QQ, and remote access to DCS systems to conduct real-time operational monitoring and parameter analysis for projects both domestically and internationally, delivering immediate technical support across geographical boundaries. Second, On-Site Response Service, with after-sales service support centers established in multiple industrial clusters across China, committing to arrival within 12 hours to resolve equipment failures and guide system maintenance and upgrades. Third, Genuine Spare Parts Support, leveraging in-house R&D capabilities and large-scale manufacturing facilities to provide critical genuine spare parts—such as filter bags, cages, and control systems—for over 500 installations worldwide, ensuring long-term reliable equipment operation.

Through lifecycle tracking, multi-level collaboration, and independent supply chain support, the company is committed to delivering sustained and reliable technical assurance and cost-optimized services, fostering long-term, mutually beneficial partnerships with its customers.